Privacy Policy

1. Introduction

Dzec Digital ("we," "us," or "our") operates the dzec.digital website and the DzecOS platform. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with our AI workforce solutions.

2. Information We Collect

We may collect the following types of information:

• •Contact Information: Name, email address, phone number, company name, and job title provided through our contact forms or during consultations.
• •Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• •Communication Data: Records of communications between you and our AI agents or team, including call recordings, chat transcripts, and email correspondence.
• •Business Data: Information about your business operations provided during onboarding and configuration of DzecOS services.

3. How We Use Your Information

• •To provide, maintain, and improve our DzecOS platform and AI workforce services
• •To respond to your inquiries and fulfill your requests
• •To send you relevant updates, marketing communications, and service notifications
• •To analyze usage patterns and optimize our website and services
• •To train and improve our AI models and agent performance
• •To comply with legal obligations and protect our rights

4. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist in operating our platform (such as cloud hosting, analytics, and communication providers), but only to the extent necessary to provide our services. We may also disclose information when required by law or to protect the rights, safety, or property of Dzec Digital, our clients, or the public.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure data storage practices. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• •Right to access and receive a copy of your personal data
• •Right to rectification of inaccurate or incomplete data
• •Right to erasure ("right to be forgotten")
• •Right to restrict processing of your data
• •Right to data portability
• •Right to object to processing

To exercise any of these rights, please contact us at david@dzec.digital.

8. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: